FAQ's

How long will it take to get my package?

Usually it take around 15-20 days to get deliver in most times, but not promised it might take less time too.

How can I order your products if I live outside the United States?

We offer international shipping for most of our products. Shipping rates and times vary by destination. Please visit our shipping information page for details or contact our customer service team for personalized assistance.

What payment methods are accepted?

At Hawabeauty, we understand the importance of secure and convenient payment options. That's why we offer a broad selection of payment methods to make your shopping experience seamless and hassle-free. Below are the payment methods we currently accept:

  • Credit Card
  • Debit Cards
  • PayPal
  • Apple Pay
  • Google Pay
  • Afterpay/Installment Payments

Are your products suitable for all skin types?

Yes, our products are designed to be versatile and gentle, suitable for most skin types. We recommend reviewing the product details for specific skin type recommendations or contacting us for personalized advice.

How do I clean and maintain my beauty tools?

Proper care varies by tool type. For most devices, wiping with a damp cloth and mild soap after each use is sufficient. For tools that come in direct contact with the skin, such as facial rollers or makeup brushes, more frequent cleaning is recommended. Please refer to the product care instructions for detailed guidance.

What is your return policy for products?

We offer a 30-day return policy for unused and unopened beauty tools, provided they are returned in their original packaging. For hygienic reasons, tools that have been used cannot be returned. Please refer to our full return policy for more details.

Do your products come with a warranty?

Yes, our products come with a one-year warranty covering defects in materials and workmanship. This warranty does not cover damages caused by misuse, accidents, or normal wear and tear. For warranty service, please contact our customer support team.

How can I ensure I'm using my tool correctly?

Each tool comes with detailed instructions for use. For best results, follow these guidelines carefully. Additionally, we offer video tutorials and tips on our website and social media channels.